GREENSBORO, N.C. — Duke Energy will once again collect payments for services.
The company said it will keep service disconnections for nonpayment suspended until October. That’s one month past its required moratorium. Customers who are experiencing financial hardship due to the COVID-19 pandemic will have until October to pay overdue balances or make payment arrangements.
In September, customers who need more time to pay any outstanding balance will be able to set up flexible payment plans with no down payment required. Duke Energy will also waive late fees until further notice.
Customers can also get help for payments through the North Carolina Department of Health and Human Services’ Crisis Intervention Program and Low-Income Home Energy Assistance Program (LIHEAP) funds available through statewide community action agencies.
“Many of our customers are facing unprecedented adversity during this pandemic. We want to be thoughtful and provide extended payment options to avoid power interruptions,” Stephen De May, Duke Energy’s North Carolina President said.