If You Lose Power, Here’s How To Report It

REPORTING OUTAGES

  • Duke Energy Progress: 1-800-419-6356
  • NC Electrical Cooperatives: 1-888-411-7870
  • Energy United: 1-800-386-4833
  • Randolph Electric: 1-877-736-2633
  • Piedmont Electric: 1-800-449-2667
  • Surry-Yadkin Electric: 336-356-8241
  • City of Lexington Electric: 336-248-2337
  • City of High Point Electric: 336-883-3111

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DURING A POWER OUTAGE

  • Only use flashlights for emergency lighting, candles can cause fires.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours. For more information about food safety visit our food page.
  • Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.
  • Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
  • Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.
  • If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
  • Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.

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